Building maintenance management activities in a public institution
Engineering, Construction and Architectural Management
ISSN: 0969-9988
Article publication date: 25 September 2018
Issue publication date: 11 February 2019
Abstract
Purpose
The purpose of this paper is to present a case study about the diagnosis perform of the building maintenance process in a Brazilian Government public institution.
Design/methodology/approach
The research methodology involved interviews, maintenance process diagnosis and request database analysis.
Findings
The results showed that the average attendance rate of the received requests is 86 percent and the greatest demands are related to the refrigeration, electrical and hydrosanitary installations, which represent 55 percent of the total requests. According to maintenance management, it was verified the need for a better structuring of the requests receiving system and greater rigor to the services quality.
Originality/value
The paper extends the knowledge relating to the building maintenance process in government public institutions. The government building maintenance management characterization can serve as reference and benchmark for similar institutions.
Keywords
Citation
Alves Tenório de Morais, G. and Casado Lordsleem Júnior, A. (2019), "Building maintenance management activities in a public institution", Engineering, Construction and Architectural Management, Vol. 26 No. 1, pp. 85-103. https://doi.org/10.1108/ECAM-01-2018-0024
Publisher
:Emerald Publishing Limited
Copyright © 2018, Emerald Publishing Limited