Cultural impact of human resource practices on job satisfaction

Karin Andreassi Jeanine (John F. Welch College of Business, Sacred Heart University, Fairfield, Connecticut, USA)
Lawter Leanna (John F. Welch College of Business, Sacred Heart University, Fairfield, Connecticut, USA)
Brockerhoff Martin (Technica LLC, Scarsdale, New York, USA)
J. Rutigliano Peter (Sirota Survey Intelligence, Purchase, New York, USA)

Cross Cultural Management: An International Journal

ISSN: 1352-7606

Publication date: 28 January 2014



The purpose of this paper is to determine the effect of high-performance human resource practices on job satisfaction across four cultural regions – Asia, Europe, North America, and Latin America. High-performance human resource practices were used to predict job satisfaction for each region and then compared to determine significant differences. Hofstede's cultural dimensions were employed as a basis for structuring hypothesized differences across cultural regions.


Data were collected from a proprietary industry survey on employee work attitudes. The sample consisted of over 70,000 employees from four large multinational organizations with at least four offices in each of the four regions. Data were analyzed using regression analysis and comparison testing across models.


There are significant relationships between job characteristics and job satisfaction across all regions of the world, with a sense of achievement universally the most important driver. Although job characteristics impact job satisfaction across all regions, there are significant differences in the relative importance of job characteristics on job satisfaction, consistent with Hofstede's cultural dimensions.

Practical implications

The findings have implications for tailoring human resource management practices across locations within multinationals.


This research is believed to be the first cross-cultural study of human resource practices affecting job satisfaction using multiple organizations and industries.



Karin Andreassi, J., Lawter, L., Brockerhoff, M. and J. Rutigliano, P. (2014), "Cultural impact of human resource practices on job satisfaction", Cross Cultural Management: An International Journal, Vol. 21 No. 1, pp. 55-77.

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