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Impact of difficult coworkers on employees' turnover intention: the mediating roles of perceived organizational support and affective commitment

Wai Ming To (Faculty of Business, Macao Polytechnic University, Macao, China)
Billy T.W. Yu (Faculty of Business, Macao Polytechnic University, Macao, China)

Asia-Pacific Journal of Business Administration

ISSN: 1757-4323

Article publication date: 13 April 2023

Issue publication date: 6 August 2024

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Abstract

Purpose

This study explores the impact of difficult coworkers on employees' turnover intention. Additionally, this study investigates the roles of employees' attitude toward difficult coworkers, perceived organizational support and affective commitment in the relationship between difficult coworkers and turnover intention.

Design/methodology/approach

Based on the stimulus-organism-response theory, a theoretical model was established that linked difficult coworkers to employees' attitude toward the, then to turnover intention directly and indirectly through perceived organizational support and affective commitment. The model was validated using responses from 343 Chinese employees in Macao's banking industry.

Findings

Results of the partial least squares-structural equation modeling (PLS-SEM) showed that difficult coworkers significantly influenced employees' attitude toward them. Employees' attitude toward difficult coworkers had a small and significant effect on turnover intention while perceived organizational support and affective commitment mediated the relationship between attitude toward difficult coworkers and turnover intention.

Originality/value

The study is the first empirical study to employ the stimulus-organism-response theory to characterize the impact of difficult coworkers on turnover intention. Fortunately, perceived organizational support and affective commitment were able to lessen the impact of difficult coworkers on turnover intention.

Keywords

Citation

To, W.M. and Yu, B.T.W. (2024), "Impact of difficult coworkers on employees' turnover intention: the mediating roles of perceived organizational support and affective commitment", Asia-Pacific Journal of Business Administration, Vol. 16 No. 4, pp. 797-815. https://doi.org/10.1108/APJBA-11-2022-0477

Publisher

:

Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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