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Tourists' Behaviour Post-COVID-19 Pandemic: Do Education, Perceived Knowledge and Perceived Risk Matter?

a East Asia University of Technology, Vietnam
b Hong Bang International University, Vietnam
c RMIT University Vietnam
d International School, Vietnam National University Hanoi, Vietnam

The Emerald Handbook of Tourism Economics and Sustainable Development

ISBN: 978-1-83753-709-9, eISBN: 978-1-83753-708-2

Publication date: 18 September 2024

Abstract

This study combines perceived knowledge, perceived psychologic risk with Theory of Planned Behaviour (TPB) to examine the influence on tourists' intention to choose a safe destination and willingness to pay (WTP) more for safety measures. An online survey was conducted in 2021 to approach tourists globally. After 10 weeks, we received 365 valid responses. SmartPLS software version 3.3 was applied to run structural equation modelling to test the proposed hypotheses. Research results reveal that intention to choose a safe destination mediates the relationship between perceived knowledge of COVID-19, perceived psychological risk and the WTP more for safety measures while moderating role of educational level is also addressed. In turn, perceived psychological risk mediates the relationship between perceived knowledge of COVID-19 and intention to choose a safe destination. As a result, this study implies that destination managers should take actions to promote their WTP more for safety measures.

Keywords

Citation

Yen, D.H., Xuan Dao, T.T., Pham, H.T., Tin Ong, J.L. and Nguyen, P.M. (2024), "Tourists' Behaviour Post-COVID-19 Pandemic: Do Education, Perceived Knowledge and Perceived Risk Matter?", Hunjra, A.I. and Sharma, A. (Ed.) The Emerald Handbook of Tourism Economics and Sustainable Development (Building the Future of Tourism), Emerald Publishing Limited, Leeds, pp. 169-187. https://doi.org/10.1108/978-1-83753-708-220241009

Publisher

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Emerald Publishing Limited

Copyright © 2024 Do Hai Yen, Truong Thi Xuan Dao, Huong Trang Pham, Jackie Lei Tin Ong and Phuong Mai Nguyen. Published under exclusive licence by Emerald Publishing Limited