Financial Communication and Stakeholder Relations

Abstract

Financial communication refers to the strategies and practices employed by companies to share financial information and engage with investors, stakeholders and the broader financial community. At its core lies investor relations management (IRM), focused on achieving effective two-way communication between the company and these groups for fair valuation of securities. Key financial communication activities include investor meetings, earnings calls, roadshows, annual reports, market analysis and crisis communication. Moreover. stakeholder theory emphasizes identifying and managing relationships with all individuals and entities that can affect or be affected by the company's operations. Stakeholders include shareholders, employees, creditors, suppliers, communities, regulators etc., classified as primary (essential) or secondary (indirectly involved). Proactive stakeholder engagement is crucial for achieving corporate objectives. Additionally, investor relations (IR) specifically deal with managing interactions with shareholders, creditors and potential investors through information dissemination, utilizing finance, marketing and communication techniques. Implementation channels include regulated disclosures, shareholder meetings, media engagement and forums. Other covered aspects include crisis communication strategies, corporate reputation management, internal communication practices, transparency and disclosure guidelines and legal/ethical considerations surrounding corporate communication. Overall, robust financial communication capabilities are vital for corporate success, reputation building and sustainable growth in today's competitive landscape.

Citation

Zhuyin, S. and Ali, M. (2024), "Financial Communication and Stakeholder Relations", Ali, M., Choi-Meng, L., Puah, C.-H., Raza, S.A. and Sivanandan, P. (Ed.) Strategic Financial Management, Emerald Publishing Limited, Leeds, pp. 135-154. https://doi.org/10.1108/978-1-83608-106-720241009