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Knowledge Translation in Automated Help Centers

Constantin Bratianu (Bucharest University of Economic Studies, Bucharest, Romania)

Alexeis Garcia-Perez (Aston University, Birmingham, UK)

Francesca Dal Mas (Ca' Foscari University, Venice, Italy)

Denise Bedford (Georgetown University, Washington DC, USA)

ISBN: 978-1-80382-890-9, eISBN: 978-1-80382-889-3

Publication date: 14 March 2024

Bratianu, C., Garcia-Perez, A., Dal Mas, F. and Bedford, D. (2024), "Knowledge Translation in Automated Help Centers", Knowledge Translation (Working Methods for Knowledge Management), Emerald Publishing Limited, Leeds, pp. 199-216. https://doi.org/10.1108/978-1-80382-889-320241013

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Emerald Publishing Limited