Introduction: Digitalization has become crucial in our daily lives. The rapid rise of new technologies and high interest levels of individuals enforces companies to invest in these technologies. Nowadays, as customers are willing to try new experiences, companies dynamically start to find new ways to develop their products and services. One of the most popular technologies used by companies to improve their services is the Internet of Things (IoT) technologies. Education, health, transportation, retail, and energy are some of the industries in which the IoT is frequently being used. As security concerns of individuals arose and willingness to remote control increases, innovative and technological projects with IoT applications are engaged in the construction and real estate sector.
Aim: The purpose of this chapter is to explore IoT applications within the new generation smart home systems. In this framework, the effect of IoT technologies on architectural structure of the smart home and operating systems as well as IoT and mobile-supported customer-focused applications and difficulties are analyzed.
Method: The study is designed as an exploratory study. The data are obtained from face-to-face interviews with companies operating on technology-based commercial and residential projects. Descriptive analysis method is used to analyze data. Sample selection was carried out by the judicial sampling technique.
Findings: The results showed that smart home systems offer several customer-oriented experiences to their users like personalized accessibility, comfort, time control, and energy savings. Wired and wireless communication protocols are included in the architecture of the system. Linux core software-based Android and iOS operating systems are used in order to enhance personal accessibility. However, some difficulties are noticed in the sector. Lack of information and internet infrastructure of companies that install electrical set-up are mentioned. Contractors, after sales service support, and customer-oriented applications are evaluated.
This paper is the extended version of the study presented at IV. International Applied Social Sciences Congress 22nd-24th October 2020 and printed as a Full text.
Demir, B. and Ventura, K. (2021), "Exploring the Internet of Things Within the New Generation Smart Home Systems: A Qualitative Study", Özen, E., Grima, S. and Gonzi, R.D. (Ed.) New Challenges for Future Sustainability and Wellbeing (Emerald Studies in Finance, Insurance, and Risk Management), Emerald Publishing Limited, Leeds, pp. 363-376. https://doi.org/10.1108/978-1-80043-968-920211019
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