A modern framework for achieving enterprise excellence
Abstract
Purpose
This paper aims to present a quality and business improvement framework based on Six Sigma/design, measure, analyze, improve, and control (DMAIC); design for Six Sigma (DFSS); and Lean principles. An historical perspective on these methods is also provided.
Design/methodology/approach
Through a discussion of the fundamental components of Six Sigma, DFSS and Lean a deployment strategy is developed. This approach is consistent with Deming's philosophy of quality improvement and is based on his system of profound knowledge.
Findings
A quality/process improvement effort that utilizes Six Sigma and DMAIC, DFSS, and Lean can form two of the three basic building blocks of a company‐wide quality management system.
Research limitations/implications
Some implications for education of future business leaders in a variety of disciplines including engineering, statistics and business administration are discussed. More widespread education about DMAIC and the associated problem‐solving tools is needed.
Originality/value
This paper provides practical guidance for implementing quality and productivity improvement across a wide range of industrial and business endeavors.
Keywords
Citation
Montgomery, D.C. (2010), "A modern framework for achieving enterprise excellence", International Journal of Lean Six Sigma, Vol. 1 No. 1, pp. 56-65. https://doi.org/10.1108/20401461011033167
Publisher
:Emerald Group Publishing Limited
Copyright © 2010, Emerald Group Publishing Limited