This article explores understandings of and responses to anti‐social behaviour (ASB) among members of a local authority specialist ASB unit, and the perceptions and experiences of local citizens whose complaints had been dealt with by that unit. It suggests that ASB officers operate in a ‘space’ between the demands of policy makers and the needs of residents and communities. Whilst complainant satisfaction is a key indicator of performance, the way this is achieved is more varied than a simple reliance on enforcement.
Farrow, K. and Prior, D. (2006), "Responding to anti‐social behaviour: reconciling topdown imperatives with bottom‐up emotions", Safer Communities, Vol. 5 No. 3, pp. 20-28. https://doi.org/10.1108/17578043200600022Download as .RIS
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