Service user perspectives on a new model of inpatient care: a qualitative study
The Journal of Mental Health Training, Education and Practice
ISSN: 1755-6228
Article publication date: 20 July 2009
Abstract
The New Ways of Working (NWW) initiative was launched in 2004 to build a more flexible and skilled mental health workforce. This paper explores the journey through inpatient care under a new acute care team (ACT) model, piloted in Mersey Care NHS Trust as part of the redesign of services under the NWW. Fourteen service users were interviewed face‐to‐face, using an interview schedule of open‐ended questions administered by service user and carer interviewers. Service user perspectives on the admission process and inpatient care were reported as predominantly negative. Service user perspectives on the discharge process and aftercare were reported as predominantly positive. The need for clear and unambiguous care pathways, adequate information, good communication, and to have continuity of care and positive relationships with staff emerged as key themes.
Keywords
Citation
Healey, C., Mills, C., Fahey, V., Hyde‐Price, C., Shah, J. and Kinderman, P. (2009), "Service user perspectives on a new model of inpatient care: a qualitative study", The Journal of Mental Health Training, Education and Practice, Vol. 4 No. 2, pp. 29-36. https://doi.org/10.1108/17556228200900016
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited