Leadership for quality improvement — what does it really take?

Abstract

While the importance of leadership in quality improvement is increasingly being acknowledged, we still do not know enough about what improvement leaders actually do and how they behave. This paper describes how Alder Hey, using a range of experimental approaches, has created its own model of change and concluded that certain habits of mind are at the heart of sustainable improvement leadership.

Citation

Lucas, B. and Buckley, T. (2009), "Leadership for quality improvement — what does it really take?", International Journal of Leadership in Public Services, Vol. 5 No. 1, pp. 37-46. https://doi.org/10.1108/17479886200900008