Narratives in ERP systems evaluation

Jonas Hedman (Department of Informatics, School of Economics and Management, Lund University, Sweden)
Andreas Borell (Tetra Pak Global Information Management, Sweden)

Journal of Enterprise Information Management

ISSN: 1741-0398

Publication date: 1 August 2004

Abstract

The purpose of evaluating enterprise resource planning (ERP) systems ought to be to improve the systems' life cycles. In this paper, narratives are proposed as a means of improving ERP systems as a complement to traditional evaluation methods. The potential of narratives is that they can convey meanings, interpretations, and knowledge of the system, which may lead to action. Even though narratives belong to an interpretive research tradition, this paper takes a pragmatic view of evaluation on the basis of three assumptions about evaluation: evaluations should form the basis for action; narratives can make evaluation more relevant; and evaluations should be made with the purpose of improving selection, implementation and use of the system. The conclusion reached is that narratives can advance evaluation practice by providing a richer evaluation picture which conveys meanings not included in traditional evaluations, and improve the use of ERP systems by changing users' mental maps.

Keywords

Citation

Hedman, J. and Borell, A. (2004), "Narratives in ERP systems evaluation", Journal of Enterprise Information Management, Vol. 17 No. 4, pp. 283-290. https://doi.org/10.1108/17410390410548698

Publisher

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Emerald Group Publishing Limited

Copyright © 2004, Emerald Group Publishing Limited

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