A Quality Strategy and Self‐Assessment Method for Organizational Excellence
Jens J. Dahlgaard
(Institute of Technology, Division of Quality Technology, Linköping University, Sweden)
Su Mi Dahlgaard
(School of Management and Economics, Department of Business Administration, Linköping University, Sweden)
242
Abstract
Based on a combination of theories, experiences and cases a sustainable change strategy and self‐assessment method with a focus on the human dimension in TQM are suggested and discussed. The Post Denmark TIQ (Total Involvement in Quality) case will be used to illustrate how breakthrough in people attitudes and organisational culture happened and became the foundation for a new culture focusing on change, continuous improvements and everybody’s participation.
Keywords
Citation
Dahlgaard, J.J. and Mi Dahlgaard, S. (2003), "A Quality Strategy and Self‐Assessment Method for Organizational Excellence", Asian Journal on Quality, Vol. 4 No. 1, pp. 20-39. https://doi.org/10.1108/15982688200300002
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited