Best Value Case Study: Commissioning Research on the Views of Older Service Users
Mary Durand
(Institute for Health Services Research, University of Luton)
Sandra Jowett
(Institute for Health Services Research, University of Luton)
30
Abstract
This is a case study of the contribution of independent researchers employed to obtain feedback on performance in home care services for a Best Value exercise in Luton. The authors report their findings and then speculate on how local authorities might enhance the process to achieve more informed consultation with service users.
Citation
Durand, M. and Jowett, S. (2001), "Best Value Case Study: Commissioning Research on the Views of Older Service Users", Journal of Integrated Care, Vol. 9 No. 5, pp. 25-36. https://doi.org/10.1108/14769018200100038
Publisher
:MCB UP Ltd
Copyright © 2001, MCB UP Limited