The paper discusses which factors influence the adoption and use of quality measurement tools in libraries. With very different practices and implementation strategies in different countries, compares the situation in Denmark and the UK. The basis for the comparison is a comprehensive survey of managers in the library sector.
Ole Pors, N., Dixon, P. and Robson, H. (2004), "The employment of quality measures in libraries: cultural differences, institutional imperatives and managerial profiles", Performance Measurement and Metrics, Vol. 5 No. 1, pp. 20-27. https://doi.org/10.1108/14678040410530359Download as .RIS
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