Demonstrating impact through qualitative research
Bob Usherwood
(Bob Usherwood is Professor, Department of Information Studies, The University of Sheffield, Sheffield, UK.)
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Abstract
The paper discusses the assessment of the value and impact of public libraries using social audit as a methodology. It seeks to demonstrate that qualitative assessments are often a more meaningful way of demonstrating the value and impact of a service and its achievement.
Keywords
Citation
Usherwood, B. (2002), "Demonstrating impact through qualitative research", Performance Measurement and Metrics, Vol. 3 No. 3, pp. 117-122. https://doi.org/10.1108/14678040210453546
Publisher
:MCB UP Ltd
Copyright © 2002, MCB UP Limited