Discusses the process and issues involved in developing a performance measurement system for a virtual engineering team working within a high technology environment. This team consists of members from many different sites across the world with a unique role in maintaining standardized manufacturing processes at the lowest possible cost. As a result, they faced many challenges including communication barriers, culture differences, as well as different reporting structures within each individual site. To help address these issues, a performance measurement system was developed to focus the team on the key actions affecting performance instead of the issues getting in the way. A measurement system was developed that linked the team’s objectives to its mission and identified the critical actions associated with each objective.
Hacker, M.E. and Lang, J.D. (2000), "Designing a performance measurement system for a high technology virtual engineering team – a case study", International Journal of Agile Management Systems, Vol. 2 No. 3, pp. 225-232. https://doi.org/10.1108/14654650010356130Download as .RIS
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