There has been much discussion about W‐LAN hotspots and the role they might play in communication systems. Over the last year, the number of hotspots around the world has grown rapidly. However, subscriber numbers have remained low and the industry continues to lose money. Some are now starting to accept that the current business model is not viable. This paper discusses the problems with the current deployment of hotspots and suggests that only when they become part of a wider integrated communications network will there be sufficient revenue potential to justify the current and planned deployment of W‐LAN hotspots.
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