The study analyses citizens’ communication skills and expectations and demands made on these skills from the perspective of civil society. The work is both a conceptual study of communication skills and an empirical study of the state of these skills at present. Based on analysis, new index measures are presented enabling us to assess changes in citizens’ communication skills. The main conclusion is that empirical analyses prove that people’s communication capabilities are simply not developed enough for the needs of civil society and that civil communities do not have wide access to new communication tools. The telephone as opposed to network communication is the primary means of communication even from the future’s point of view.
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