The development of a best practice business process improvement methodology
Benchmarking for Quality Management & Technology
ISSN: 1351-3036
Article publication date: 1 March 1998
Abstract
This paper examines the effectiveness of various business process improvement and benchmarking methodologies described in the literature and reported by survey respondents. As a result of this “benchmarking study” a new and potentially improved business process improvement methodology is developed.
Keywords
Citation
Povey, B. (1998), "The development of a best practice business process improvement methodology", Benchmarking for Quality Management & Technology, Vol. 5 No. 1, pp. 27-44. https://doi.org/10.1108/14635779810206795
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited