Implementation of TQM/CQI in the health‐care industry: A comprehensive model
Benchmarking for Quality Management & Technology
ISSN: 1351-3036
Article publication date: 1 June 1996
Abstract
Examines the current literature on total quality management/continuous quality improvement (TQM/CQI) in the health‐care industry and determines the common threads that exist in the successfully implemented programmes. Based on the review of literature, proposes a comprehensive model on how to implement and maintain a TQM/CQI programme in the health‐care industry.
Keywords
Citation
Brashier, L.W., Sower, V.E., Motwani, J. and Savoie, M. (1996), "Implementation of TQM/CQI in the health‐care industry: A comprehensive model", Benchmarking for Quality Management & Technology, Vol. 3 No. 2, pp. 31-50. https://doi.org/10.1108/14635779610118687
Publisher
:MCB UP Ltd
Copyright © 1996, Company