Performance measurements in worldclass operations: A strategic model

Abstract

No previously published research has developed a comprehensive set of requirements or critical factors that spans the literature. Offers a set of nine critical factors and 58 supporting performance measurements of world‐class operations (WCO) that have been synthesized from various authors. Proposes that it can be very useful to an organization attempting to identify those characteristics often mentioned in WCO literature that may provide an opportunity to implement core manufacturing strategies and a total global strategy. Managers can devise a plan to assess the current stages, determine the performance measurements, assign responsibilities and resources within the organization and monitor the progress for achieving company‐wide improvements towards WCO status and global competitiveness.

Citation

Kasul, R.A. and Motwani, J.G. (1995), "Performance measurements in worldclass operations: A strategic model", Benchmarking for Quality Management & Technology, Vol. 2 No. 2, pp. 20-36. https://doi.org/10.1108/14635779510090508