BP turns to training for award‐winning results

Abstract

When global petrochemical group BP took a look at its staff performance at petrol forecourts across the UK a couple of years ago, it did not like what it saw. Turnover was close to 100 percent and morale was low – unsurprising for a job that involves long unsociable hours and countless difficult customers.

Citation

(2002), "BP turns to training for award‐winning results", Training Strategies for Tomorrow, Vol. 16 No. 5, pp. 13-16. https://doi.org/10.1108/13697230210816150