Sue Vollbrecht worked as a laboratory technician for many years before being promoted to her present position as laboratory manager. She was promoted because of her interest in change management and her desire to have an impact on the future of her organization. This interview has as its foundation a school paper that she wrote as a means of assessing her managerial learning. The interview provides insight into the vast amount of change in the medical laboratory world, and some of the learning experiences that have been instrumental in helping her to develop the skills necessary to manage and successfully work with change. Using key events as pivotal points for reflection, she deduces the basic theories that she considers necessary for successful change management, and then considers them in the light of some of the management literature in the field. Major themes discussed are career development for people interested in working with organizational change, learning at work using an action learning approach, trust building through communication, and working with stakeholders effectively to bring about change.
Vollbrecht, S. and Bowerman, J. (2004), "Managerial learning: changing times for medical laboratory managers: a personal experience: Sue Vollbrecht interviewed by Jennifer Bowerman", Leadership in Health Services, Vol. 17 No. 4, pp. 9-15. https://doi.org/10.1108/13660750410563238
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