The purpose of this paper is to provide an overview of the Information Technology Infrastructure Library (ITIL) framework and its relevance to digital library projects and operations.
This paper describes the ITIL framework.
The use of the ITIL has been pervasive in the corporate environment, particularly in the UK. With the release of version 3 of the library, the use of the library is expected to grow and expand into newer areas, such as digital library infrastructure management.
This paper fills a gap in the digital library management literature by exploring the applicability of the ITIL framework as a means for more effectively developing and delivering services in IT organizations that support digital libraries.
Cervone, F. (2008), "ITIL: a framework for managing digital library services", OCLC Systems & Services: International digital library perspectives, Vol. 24 No. 2, pp. 87-90. https://doi.org/10.1108/10650750810875430
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