ITIL: a framework for managing digital library services

Abstract

Purpose

The purpose of this paper is to provide an overview of the Information Technology Infrastructure Library (ITIL) framework and its relevance to digital library projects and operations.

Design/methodology/approach

This paper describes the ITIL framework.

Findings

The use of the ITIL has been pervasive in the corporate environment, particularly in the UK. With the release of version 3 of the library, the use of the library is expected to grow and expand into newer areas, such as digital library infrastructure management.

Originality/value

This paper fills a gap in the digital library management literature by exploring the applicability of the ITIL framework as a means for more effectively developing and delivering services in IT organizations that support digital libraries.

Citation

Cervone, F. (2008), "ITIL: a framework for managing digital library services", OCLC Systems & Services: International digital library perspectives, Vol. 24 No. 2, pp. 87-90. https://doi.org/10.1108/10650750810875430