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The role of ideology in mediated disputes at work: a justice perspective

Barry M. Goldman (University of Arizona, Tucson, Arizona, USA)
Russell Cropanzano (University of Arizona, Tucson, Arizona, USA)
Jordan H. Stein (University of Arizona, Tucson, Arizona, USA)
Debra L. Shapiro (University of Maryland, Maryland, USA)
Sherry Thatcher (Independent Scholar, Las Vegas, Nevada, USA)
Jaewon Ko (Korean Military Academy, Seoul, South Korea)

International Journal of Conflict Management

ISSN: 1044-4068

Article publication date: 4 July 2008




The purpose of this paper is to explore the causes, impact, and resolution of ideological conflicts in the workplace. By integrating research on organizational justice, the paper aims to argue that ideological discord is engendered though the interaction of distributive, procedural, and interactional (un)fairness.


Using a longitudinal field study, the ideas were tested with a sample of 77 claimants, undergoing mediation through the USA. Equal Employment Opportunity Commission (EEOC).


The results were generally supportive of all predictions, suggesting that, though injustice may cause troublesome ideological conflicts, fair dispute resolution interventions can provide a remedy.


The research documented in this paper is particularly important because it suggests that justice can be restored through the intervention of a neutral mediator.



Goldman, B.M., Cropanzano, R., Stein, J.H., Shapiro, D.L., Thatcher, S. and Ko, J. (2008), "The role of ideology in mediated disputes at work: a justice perspective", International Journal of Conflict Management, Vol. 19 No. 3, pp. 210-233.



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Copyright © 2008, Emerald Group Publishing Limited

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