The role of ideology in mediated disputes at work: a justice perspective

Barry M. Goldman (University of Arizona, Tucson, Arizona, USA)
Russell Cropanzano (University of Arizona, Tucson, Arizona, USA)
Jordan H. Stein (University of Arizona, Tucson, Arizona, USA)
Debra L. Shapiro (University of Maryland, Maryland, USA)
Sherry Thatcher (Independent Scholar, Las Vegas, Nevada, USA)
Jaewon Ko (Korean Military Academy, Seoul, South Korea)

International Journal of Conflict Management

ISSN: 1044-4068

Publication date: 4 July 2008

Abstract

Purpose

The purpose of this paper is to explore the causes, impact, and resolution of ideological conflicts in the workplace. By integrating research on organizational justice, the paper aims to argue that ideological discord is engendered though the interaction of distributive, procedural, and interactional (un)fairness.

Design/methodology/approach

Using a longitudinal field study, the ideas were tested with a sample of 77 claimants, undergoing mediation through the USA. Equal Employment Opportunity Commission (EEOC).

Findings

The results were generally supportive of all predictions, suggesting that, though injustice may cause troublesome ideological conflicts, fair dispute resolution interventions can provide a remedy.

Originality/value

The research documented in this paper is particularly important because it suggests that justice can be restored through the intervention of a neutral mediator.

Keywords

Citation

Goldman, B.M., Cropanzano, R., Stein, J.H., Shapiro, D.L., Thatcher, S. and Ko, J. (2008), "The role of ideology in mediated disputes at work: a justice perspective", International Journal of Conflict Management, Vol. 19 No. 3, pp. 210-233. https://doi.org/10.1108/10444060810875787

Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

To read the full version of this content please select one of the options below

You may be able to access this content by logging in via Shibboleth, Open Athens or with your Emerald account.
To rent this content from Deepdyve, please click the button.
If you think you should have access to this content, click the button to contact our support team.