The role of ideology in mediated disputes at work: a justice perspective

Abstract

Purpose

The purpose of this paper is to explore the causes, impact, and resolution of ideological conflicts in the workplace. By integrating research on organizational justice, the paper aims to argue that ideological discord is engendered though the interaction of distributive, procedural, and interactional (un)fairness.

Design/methodology/approach

Using a longitudinal field study, the ideas were tested with a sample of 77 claimants, undergoing mediation through the USA. Equal Employment Opportunity Commission (EEOC).

Findings

The results were generally supportive of all predictions, suggesting that, though injustice may cause troublesome ideological conflicts, fair dispute resolution interventions can provide a remedy.

Originality/value

The research documented in this paper is particularly important because it suggests that justice can be restored through the intervention of a neutral mediator.

Citation

Goldman, B.M., Cropanzano, R., Stein, J.H., Shapiro, D.L., Thatcher, S. and Ko, J. (2008), "The role of ideology in mediated disputes at work: a justice perspective", International Journal of Conflict Management, Vol. 19 No. 3, pp. 210-233. https://doi.org/10.1108/10444060810875787