Total quality management in Australian contracting organisations: pre‐conditions for successful implementation
Engineering, Construction and Architectural Management
ISSN: 0969-9988
Article publication date: 1 June 2004
Abstract
Total quality management (TQM) is widely recognised as an enabler for performance improvement in the construction industry. This paper presents empirical findings from eight contracting organisations that have adopted TQM practices in response to competitive and environmental pressures. Using the NIES “How To” model developed by the Australian Government's National Industry Extension Scheme, the paper describes pragmatic considerations. Case study findings reveal that when implementing TQM, contractors must align their organisational culture with the objectives of their TQM program.
Keywords
Citation
Love, P.E.D., Edwards, D.J. and Sohal, A. (2004), "Total quality management in Australian contracting organisations: pre‐conditions for successful implementation", Engineering, Construction and Architectural Management, Vol. 11 No. 3, pp. 189-198. https://doi.org/10.1108/09699980410535796
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited