Emerald logo
Advanced search

Cultural values, satisfaction and performance in a professional services firm

Ronald J. Burke (Professor in the School of Business, York University, York, UK)

Training for Quality

ISSN: 0968-4875

Publication date: 1 September 1997

Abstract

Reports on research which examined cultural values in a professional services firm. Data were collected from 1,608 women and men using anonymously completed questionnaires. Describes the cultural values of the firm, then examines correlates ‐ personal demographic, work‐setting factors and work outcomes ‐ of these values. Finds that personal demographic characteristics are inconsistently and weakly related to cultural values and that both work‐setting characteristics and work outcomes are consistently and strongly related to cultural values. Women and men describing cultural values in more favourable terms were more satisfied with their jobs, had lower intentions to quit, experienced more opportunities for on‐the‐job learning and development and compared the firm’s service quality and products more favourably with their competitors.

Keywords

  • Corporate culture
  • Demographics
  • On‐the‐job learning
  • Professional service firms
  • Values

Citation

Burke, R. (1997), "Cultural values, satisfaction and performance in a professional services firm", Training for Quality, Vol. 5 No. 3, pp. 100-105. https://doi.org/10.1108/09684879710173343

Download as .RIS

Publisher

:

MCB UP Ltd

Copyright © 1997, MCB UP Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
Login
To rent this content from Deepdyve, please click the button.
Rent from Deepdyve
If you would like to contact us about accessing this content, click the button and fill out the form.
Contact us
Emerald Publishing
  • Opens in new window
  • Opens in new window
  • Opens in new window
  • Opens in new window
© 2019 Emerald Publishing Limited

Services

  • Authors Opens in new window
  • Editors Opens in new window
  • Librarians Opens in new window
  • Researchers Opens in new window
  • Reviewers Opens in new window

About

  • About Emerald Opens in new window
  • Working for Emerald Opens in new window
  • Contact us Opens in new window
  • Publication Sitemap

Policies and information

  • Legal Opens in new window
  • Editorial policy Opens in new window & originality guidelines Opens in new window
  • Site policies
  • Modern Slavery Act Opens in new window

We’re listening — tell us what you think

  • Something didn’t work…

    Report bugs here

  • All feedback is valuable

    Please share your general feedback

  • Member of Emerald’s Library Advisory Network?

    You can start or join in a discussion here.
    If you’d like to know more about The Network, please email us

Join us on our journey

  • Platform update page

    Visit emeraldpublishing.com/platformupdate to discover the latest news and updates

  • Frequently Asked Questions

    Your questions answered here