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Cultural values, satisfaction and performance in a professional services firm

Ronald J. Burke (Professor in the School of Business, York University, York, UK)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 September 1997



Reports on research which examined cultural values in a professional services firm. Data were collected from 1,608 women and men using anonymously completed questionnaires. Describes the cultural values of the firm, then examines correlates ‐ personal demographic, work‐setting factors and work outcomes ‐ of these values. Finds that personal demographic characteristics are inconsistently and weakly related to cultural values and that both work‐setting characteristics and work outcomes are consistently and strongly related to cultural values. Women and men describing cultural values in more favourable terms were more satisfied with their jobs, had lower intentions to quit, experienced more opportunities for on‐the‐job learning and development and compared the firm’s service quality and products more favourably with their competitors.



Burke, R.J. (1997), "Cultural values, satisfaction and performance in a professional services firm", Training for Quality, Vol. 5 No. 3, pp. 100-105.




Copyright © 1997, MCB UP Limited

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