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Training needs associated with statistical process control

Claire Hewson (HCRC, University of Edinburgh, Edinburgh, UK)
Peter O’Sullivan (HCRC, University of Edinburgh, Edinburgh, UK)
Keith Stenning (HCRC, University of Edinburgh, Edinburgh, UK)

Training for Quality

ISSN: 0968-4875

Article publication date: 1 December 1996

Abstract

Examines training needs associated with statistical process control (SPC), focusing on changes in organizational structure resulting from the implementation of SPC and associated changes in the knowledge and skills demanded of employees. Preliminary data indicate that SPC creates a change in organizational levels such that responsibility for controlling quality filters down from quality control teams to operating personnel. This in turn requires operators to acquire an understanding of statistical principles.

Keywords

Citation

Hewson, C., O’Sullivan, P. and Stenning, K. (1996), "Training needs associated with statistical process control", Training for Quality, Vol. 4 No. 4, pp. 32-36. https://doi.org/10.1108/09684879610156677

Publisher

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MCB UP Ltd

Copyright © 1996, MCB UP Limited