Suggests that, in today’s economy, competition is greater than ever. For small and medium industries (SMIs) to continue to survive and grow, the quality of their goods and services is of paramount importance. In the 1990s, two main subjects on quality capture the attention of most businesses in the world – namely the ISO 9000 Quality Management Standard and total quality management (TQM). Aims to find out what is so special about ISO 9000 and TQM and why it is necessary for SMIs to acquire them. In 1992, the Japan International Co‐operation Agency sent a team to study the Quality Improvement Programme in Malaysia, a report of which was published in January 1993 with recommendations for SMIs. Details the findings and attempts to survey the current thinking and development of TQM. Establishes the rationale for achieving TQM through a Quality Improvement Practice (QIP) at the Standards and Industrial Research Institute of Malaysia (SIRIM). Finally, suggests a model (SIRIMEX) for providing training and helping to implement TQM in SMIs.
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