The article aims to describe how award‐winning training for all levels of staff fuelled significant growth at Commercial Utility Brokers (UK) Ltd, which offers a brokerage and management service for businesses looking for low‐cost energy, telecommunications and other utilities.
The article explains the reasons for the training, the form it has taken and the results it has achieved.
After CUB invested £5,000 in employee training it increased its turnover by almost £400,000, changing in the process from a micro‐business into a major player.
Other rewards the training has reaped, including a more confident, competent workforce that has significantly improved working practices and generated fresh business thinking, are revealed. Also, a track to growth that other small companies could emulate is outlined.
The article quantifies the significant returns that investment in training can bring.
(2011), "Top‐to‐bottom training fuels growth at Commercial Utility Brokers: More qualified employees transform micro‐business into a major player", Human Resource Management International Digest, Vol. 19 No. 7, pp. 15-17. https://doi.org/10.1108/09670731111175524
Emerald Group Publishing Limited
Copyright © 2011, Emerald Group Publishing Limited