This paper aims to describe award‐winning training initiatives at three housing associations – Guinness Northern Counties, Shepherds Bush Housing Group (SBHG) and Circle Anglia.
The paper explains the reasons for the training initiatives, the forms they took and the results they have achieved.
The paper provides details of a leadership course designed to equip managers with skills needed to lead their teams through challenging times at Guinness Northern Counties; a customer‐service course for all employees and managers at Shepherds Bush Housing Group; and training to help middle managers at Circle Anglia to manage their teams more effectively and to open up lines of communication in the organization.
The paper details such benefits from the training as lower sickness absence, fewer grievances, better teamwork, improved communications and reduced costs.
The paper explains how tenants and whole communities have benefited from some of the training initiatives.
The paper highlights some of the benefits that training initiatives can bring.
(2011), "Training brings triple gains at Guinness Northern Counties: Housing association begins to build a coaching culture", Human Resource Management International Digest, Vol. 19 No. 6, pp. 29-32. https://doi.org/10.1108/09670731111163509Download as .RIS
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