A‐Plant makes the grade through targeted training: Hire firm transforms attitudes to people development
Human Resource Management International Digest
ISSN: 0967-0734
Article publication date: 25 January 2008
Abstract
Purpose
The purpose of this paper is to describe how training helped UK hire company A‐Plant to improve customer service and profitability, promote more of its own employees to management posts and slash employee turnover by 18 percent.
Design/methodology/approach
Highlights the reasons for the introduction of the training, the form the training took and the results of the initiative.
Findings
Reveals that management training is providing a clear development path for staff and supplying the business with future managers. Customer service, employee morale and A‐Plant's external reputation have also improved.
Practical implications
Details a highly practical training initiative that, through numerous on‐the‐job checklists and exercises, backed up with highly participative off‐the‐job workshops, has ensured that it is now much easier to transfer learning back into the workplace.
Originality/value
Provides the example of a company that has taken training back to first principles to ensure that it genuinely meets the needs of the business.
Keywords
Citation
(2008), "A‐Plant makes the grade through targeted training: Hire firm transforms attitudes to people development", Human Resource Management International Digest, Vol. 16 No. 1, pp. 20-23. https://doi.org/10.1108/09670730810848298
Publisher
:Emerald Group Publishing Limited
Copyright © 2008, Emerald Group Publishing Limited