Museums are not only about exhibits, but also about the people who work with them and interpret them for the public. A 360‐degree feedback system has helped London’s Victoria and Albert to develop the skills of its people and cement its reputation as one of the world’s leading museums of art and design.
(2004), "V&A looks to the future with 360‐degree feedback: System helps to develop the museum staff’s skills", Human Resource Management International Digest, Vol. 12 No. 4, pp. 10-12. https://doi.org/10.1108/09670730410540031
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