Communication: getting to the heart of the matter
Abstract
Suggests that team briefing, e‐mail and informal networks, while useful tools, do not necessarily solve the communication problem and details various steps that can be taken. Discusses three elements of a meeting: task, maintenance and process, which, in the right proportions, can make the meeting more effective. Maintains that keeping a balance between electronic and human communication is important, and meeting in pairs and sub‐groups will help to build relationships. Concludes that noticing colleagues and listening to what they say is an effective way of improving communications.
Keywords
Citation
Connolly, C. (1996), "Communication: getting to the heart of the matter", Management Development Review, Vol. 9 No. 7, pp. 37-40. https://doi.org/10.1108/09622519610153938
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited