Communication: getting to the heart of the matter

Christopher Connolly (Director of Sporting Bodymind Ltd, UK a leading team‐building and organizational development consultancy. With his business partner John Syer, he is joint author of How Teamwork Works, recently published by McGraw‐Hill)

Management Development Review

ISSN: 0962-2519

Publication date: 1 December 1996


Suggests that team briefing, e‐mail and informal networks, while useful tools, do not necessarily solve the communication problem and details various steps that can be taken. Discusses three elements of a meeting: task, maintenance and process, which, in the right proportions, can make the meeting more effective. Maintains that keeping a balance between electronic and human communication is important, and meeting in pairs and sub‐groups will help to build relationships. Concludes that noticing colleagues and listening to what they say is an effective way of improving communications.



Connolly, C. (1996), "Communication: getting to the heart of the matter", Management Development Review, Vol. 9 No. 7, pp. 37-40.

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Copyright © 1996, MCB UP Limited

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