This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000001269. When citing the article, please cite: Colin Armistead, Graham Clark, (1991), “A Framework for Formulating After-sales Support Strategy”, International Journal of Operations & Production Management, Vol. 11 Iss 3 pp. 111 - 124.
(1991), "Erratum", International Journal of Physical Distribution & Logistics Management, Vol. 21 No. 9, pp. 22-29. https://doi.org/10.1108/09600039110007653
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