Managing the value delivery process
International Journal of Physical Distribution & Logistics Management
ISSN: 0960-0035
Article publication date: 1 March 2004
Abstract
This paper introduces a reference model for the life cycle of a logical business unit (LBU). It goes on to explain how the model was deduced from empirical data generated during participation by the authors in a series of change management interventions in various organisations situated in the West of Scotland. Case studies are used from these interventions to illustrate how the application of reliability‐engineering concepts was used to explore the performance of business processes in delivering stakeholder value. It is recommended that “generate” “decommission” and “remedial” business processes are added to a widely used business process framework. This new framework when used for lifecycle planning of LBUs in conjunction with the LBU life cycle model can assist businesses in reliable delivery of stakeholder value.
Keywords
Citation
Turner, T., Martinez, V. and Bititci, U. (2004), "Managing the value delivery process", International Journal of Physical Distribution & Logistics Management, Vol. 34 No. 3/4, pp. 302-318. https://doi.org/10.1108/09600030410533600
Publisher
:Emerald Group Publishing Limited
Copyright © 2004, Emerald Group Publishing Limited