Proposes that the type of staff (flexible, creative, individualistic) responsible for IT successes of the 1980s may not be happy in the industry of the 1990s which will require tighter management. Discusses the delegation dilemma and the factors affecting managers′ willingness to relinquish control. Examines the difference between “responsibility” and “accountability” and where these should lie in a management structure.
MCB UP Ltd
Copyright © 1992, MCB UP Limited