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E‐fulfillment: the strategy and operational requirements

J. Michael Tarn (Associate Professor of Computer Information Systems at the Department of Business Information Systems, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA)
Muhammad A. Razi (Assistant Professor of Computer Information Systems, at the Department of Business Information Systems, Haworth College of Business, Western Michigan University, Kalamazoo, Michigan, USA)
H. Joseph Wen (Associate Professor of Information Systems at the Department of Applied Computer Science, College of Applied Science and Technology, Illinois State University, Normal, Illinois, USA)
Angel A. Perez Jr (School of Management, New Jersey Institute of Technology, Newark, New Jersey, USA)

Logistics Information Management

ISSN: 0957-6053

Article publication date: 1 October 2003

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Abstract

An e‐fulfillment system is designed to meet the high order volume and stringent customer service requirements of global business‐to‐consumer e‐commerce. The system converts the traditional warehouse into a multi‐channel e‐fulfillment center. In the e‐commerce environment, some of the toughest decisions must be made on little or no hard information. In this study, the nature of e‐business and the typical fulfillment process are discussed. The authors further examine the strategy and operational requirements for e‐fulfillment. This article is concluded with the implication of a successful e‐fulfillment system, a suggested design of an e‐fulfillment center, and the future research focuses.

Keywords

Citation

Tarn, J.M., Razi, M.A., Wen, H.J. and Perez, A.A. (2003), "E‐fulfillment: the strategy and operational requirements", Logistics Information Management, Vol. 16 No. 5, pp. 350-362. https://doi.org/10.1108/09576050310499345

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MCB UP Ltd

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