Introducing information management into the workplace: A case study in the implementation of business classification file plans from the Sector Skills Development Agency

Abstract

Purpose

The paper aims to provide a practical example of the implementation of a business classification scheme (BCS) within the Sector Skills Development Agency (SSDA)

Design/methodology/approach

The case study encompasses the implementation of the BCS without an electronic document and records management system (EDRMS), the introduction of associated policies and procedures, training and upgrades to software and hardware during the first 18 months of the project

Findings

The paper finds that it is now always appropriate for an organisation to implement an EDRMS in order to achieve compliance. The key is ensuring that a relevant and tested BCS is in place accompanied by related policies and procedures on its use.

Practical implications

Prior to embarking on implementing a BCS or EDRMS consideration should be given to the organisation's culture and structure. Achieving buy‐in from users is essential, which can be achieved through taking the time to understand users' ways of working and potential issues they may identify.

Originality/value

The paper provides a practical example of BCS implementation without the use of an EDRMS.

Citation

Bedford, D. and Morelli, J. (2006), "Introducing information management into the workplace: A case study in the implementation of business classification file plans from the Sector Skills Development Agency", Records Management Journal, Vol. 16 No. 3, pp. 169-175. https://doi.org/10.1108/09565690610713228