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Systematic analysis and controlling of health care organisations lead to numerical health care improvements

Johannes Möller (Head of Quality Department, Association for Health Care Improvement, Heidelberg, Germany)
Hans‐Günther Sonntag (Dean of the Heidelberg University Medical School and Executive Director of the Institute of Hygiene and Medical Microbiology at Heidelberg University Hospital, Heidelberg, Germany)

Health Manpower Management

ISSN: 0955-2065

Article publication date: 1 October 1998

Abstract

The EFQM model for organisational excellence is used in the health care sector as a tool to diagnose and assess the starting position for an effective QM programme. Feedback reports cover the fields of acute medical care, rehabilitation and ambulant care and contain strengths areas for improvement. Building on the EFQM feedback reports, the Modular Concept for Quality in Health Care (“Heidelberg Model”) improves QM both holistically and specifically by implementing so‐called “Modules for Excellence”. The implementation process follows principles of project management covering medical, nursing and managing issues and the performance is periodically evaluated against targets. QM projects that are designed in the dichotomic way follow three goals. Organisational diagnosis and therapy lead to numerical health care improvements in “Prevention of nosocomial infections” and “Optimising out‐patient treatment”. Different assessment approaches lead to a diagnosing feedback report for QM in health care. The Modular Concept for Quality in Health Care (“Heidelberg Model”) clusters, prioritises, implements and evaluates the organisation’s key areas for improvement.

Keywords

Citation

Möller, J. and Sonntag, H. (1998), "Systematic analysis and controlling of health care organisations lead to numerical health care improvements", Health Manpower Management, Vol. 24 No. 5, pp. 178-182. https://doi.org/10.1108/09552069810222793

Publisher

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MCB UP Ltd

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