Gaining perspectives: the future of TQM in public sectors

Abstract

An overwhelming body of evidence concludes that the private sectors provide better quality service than the public sectors. Such findings may well exacerbate the belief of the general public, but, as shown in this article, the progress made in many public sector organisations in many parts of the world point towards a new beginning. Notes, for example, that the application of TQM has begun to redefine the administrative infrastructure and mindset of managers on various fronts. Points out that it may be premature and perhaps less than entirely accurate to pre‐judge the government organisations inherently as inefficient. Suggests that there are signs of eagerness on the part of public managers to move faster and notes that the race for quality is far from over.

Citation

Sinha, M.N. (1999), "Gaining perspectives: the future of TQM in public sectors", The TQM Magazine, Vol. 11 No. 6, pp. 414-419. https://doi.org/10.1108/09544789910287728