The quality revolution ‐ in retrospect
Abstract
Edited excerpt from John Macdonald’s latest book Calling a Halt to Mindless Change ‐ a Plea for Commonsense Management by Amacom. The article looks back at the “changeling children” of the quality revolution and opines that they were comparative failures. The origins of the term TQM and fallacies about BPR are explained. The overall theme is that improvement is better viewed as a revolutionary process than a revolutionary event. Beware gurus and prescriptive solutions.
Keywords
Citation
Macdonald, J. (1998), "The quality revolution ‐ in retrospect", The TQM Magazine, Vol. 10 No. 5, pp. 321-333. https://doi.org/10.1108/09544789810231207
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited