Why managers oppose TQM
Samuel Feinberg
(Director of TQM, GEC Plessey Semiconductors Ltd, Swindon, UK)
1795
Abstract
Managerial resistance to TQM is a function of opposing principles, which emphasise expert knowledge and experience, realism and the importance of individual creativity. Ignoring the valid points of this opposition merely drives resistance underground. An open dialogue on first principles is both necessary for successful TQM implementation and required by TQM principles themselves.
Keywords
Citation
Feinberg, S. (1998), "Why managers oppose TQM", The TQM Magazine, Vol. 10 No. 1, pp. 16-19. https://doi.org/10.1108/09544789810197756
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited