Middle management: the missing link
William Roth
(Professor of Management Science, Department of Accounting and Business at Allentown College of Saint Francis de Sales, Center Valley, Pennsylvania, USA)
864
Abstract
Suggests that, rather than being a block to quality improvement, middle managers can be a driving force in making improvement happen. Argues for a systemic improvement approach which deals with improvement issues in distinct organisational strata, which places hourly‐paid workers and managers on different teams. Makes a case for middle managers as an indispensable link between the hourly‐paid improvement teams and the rest of the organisation.
Keywords
Citation
Roth, W. (1998), "Middle management: the missing link", The TQM Magazine, Vol. 10 No. 1, pp. 6-9. https://doi.org/10.1108/09544789810197729
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited