In praise of ISO 9000
V.N. McLachlan
(V.N. McLachlan is Quality Consultant and Principal of CQ Solutions, Hitchin, Hertfordshire, UK. He can be contacted through CQ Solutions, 111 Benslow Lane, Hitchin, Hertfordshire SG4 9RA. Tel/Fax: 01462 452482)
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Abstract
Describes the relationship between formal quality standards and total quality, supporting the necessity for a formal quality system for most businesses. Addresses the common criticisms of ISO 9000, sets out the minimum criteria for its implementation and a long list of user‐reported benefits.
Keywords
Citation
McLachlan, V.N. (1996), "In praise of ISO 9000", The TQM Magazine, Vol. 8 No. 3, pp. 21-23. https://doi.org/10.1108/09544789610118421
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited