How managers defeat TQM
Samuel Feinberg
(Samuel Feinberg is TQM Director, GEC Plessey Semiconductors Ltd, Cheney Manor, Swindon, Wiltshire, UK)
4035
Abstract
States that resistance to TQM is a deliberate strategy of some managers and their resistance takes on many forms, depending on the status of the implementation programme. Describes and analyses the most common tactics to enable TQM practitioners to recognize and overcome the resistance and its pernicious effects on the rest of the organization.
Keywords
Citation
Feinberg, S. (1996), "How managers defeat TQM", The TQM Magazine, Vol. 8 No. 2, pp. 7-10. https://doi.org/10.1108/09544789610114786
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited