Leveraging re‐engineering through TQM
Brett M. Wright
(Works in the School of Organizational Behaviour, Griffith University, Brisbane, Australia.)
663
Abstract
Describes a case study which leveraged a business process re‐engineering effort through a traditional TQM strategy. Discusses the interrelationship between TQM and business process re‐engineering and questions whether they are so different or simply variations on the same theme of improving business processes. Demonstrates that business process re‐engineering efforts can be driven by shopfloor employees when an appropriate consultative environment is in place and how TQM can assist in this process.
Keywords
Citation
Wright, B.M. (1995), "Leveraging re‐engineering through TQM", The TQM Magazine, Vol. 7 No. 3, pp. 50-53. https://doi.org/10.1108/09544789510087779
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited