Future developments in total quality management – what can we learn from the past?
Michael Sanderson
(Chief Executive of the Engineering Training Authority, En Tra.)
1764
Abstract
Outlines the early beginnings of the total quality movement and summarizes its history up to the present day. Relates total quality issues to the relevant British Standards and examines likely future total quality trends. Considers “quality” as a work philosophy from ancient times, through the craft guilds of the Middle Ages, to the present day. Suggests that the driving force for quality is competition. Proposes a four‐part model of TQM drawn from a historical perspective.
Keywords
Citation
Sanderson, M. (1995), "Future developments in total quality management – what can we learn from the past?", The TQM Magazine, Vol. 7 No. 3, pp. 28-31. https://doi.org/10.1108/09544789510087724
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited